Last updated: October 2026
At Lendwise Group Pty Ltd (ABN 22 701 581 311), trading as Lendwise Group, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
Information collected through our website
When you send an enquiry, request a call back or give feedback through a form on this website, we collect the details you enter (such as your name, phone number, email address and information about your finance needs), together with the page you sent it from. These details are emailed to us so we can respond to you.
If you start an application through our website, your details are collected through a form provided by our credit licensee, Connective, and stored in Connective's client management system so we can assist you.
If you book a call with us online, your booking is handled by Calendly, a third-party scheduling service, which collects the details you enter (such as your name, email, phone number and the reason for your call) and shares them with us.
We may use analytics tools such as Google Analytics, which use cookies to collect information about how visitors use our website (for example, the pages visited and how visitors arrived at the site). This information does not identify you personally and helps us improve the website. You can disable cookies in your browser settings.
What if you don't provide some information to us?
If you don't provide us with full information, we can't properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in secure electronic systems, including our business email system and the client management system provided by our credit licensee, Connective.
We ensure that your information is safe by using password-protected systems with multi-factor authentication, limiting access to people who need it to assist you, and keeping any paper records securely stored.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Disclosures to overseas recipients
Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include the Philippines, India, and Nepal.
- From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
- You can unsubscribe 'opt-out' by notifying us and we will no longer send information to you.
The information we obtain from you is used, subject to compliance with Australia's privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to our Privacy Officer, Manish Mishra, at manish@lendwisegroup.com.au.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above. For more information on your privacy rights please visit www.oaic.gov.au.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer:
Manish Mishra, Director
Phone: 0408 987 547
Email: manish@lendwisegroup.com.au
Complaints
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don't know about it we can't fix it. You may also contact us by email addressed to The Complaints Officer at manish@lendwisegroup.com.au, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.
You can also use our compliments, concerns and feedback page.
External Dispute Resolution
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA). Lendwise Group is an AFCA member (member number 125687).
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.